Store Policies

New Product Return Policy

All new products are sold with manufacturer warranties and must be repaired or returned directly to the manufacturer according to their instructions. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Please let us know ASAP if a problem occurs. Often these problems can be fixed quickly and easily.

If an item is working properly but you decide to return it most manufacturers charge Re-Stocking Fees. These fees can be 30% or higher of your purchase depending on the manufacturer’s policies on equipment or product purchased. Return shipping costs must be paid by the buyer.

If you have any questions please do not hesitate to contact us regarding this policy.

Refurbished Product Return Policy

All refurbished items are sold with a 30 day parts warranty. Your warranty starts the day the item is received. If an item fails under the warranty period please let us know immediately. Often these problems can be fixed quickly and easily.

If a product cannot be repaired and must be returned, please contact us to obtain an RMA (return merchandise authorization) number. Call us at (501) 812-4422 or email to sales@aeqci.com. Returns received without an RMA number will be refused.

If a refurbished item is working properly but you decide to return it a 20% restocking fee is charged. The item must be returned within the first 7 days of receipt. Return shipping costs must be paid by the buyer.

When Your Order Arrives

If there is a problem report it to us immediately so we may take the proper actions to get your order to you satisfactorily.

Items Damaged during shipping

We at Affiliated Equipment Company go to great lengths to ensure your item arrives safely. Please immediately inspect your shipment upon arrival. The company that delivers your package is responsible for your order while they are transporting it to you. Accidents and mis-handling sometimes occurs in shipping. If you follow the “Items damaged during shipping” policy, Affiliated Equipment Company will assume the cost of repairs or replace the item.  So please read these policies carefully.

Small Package (UPS/FedEx Ground shipments)

If your item is damaged in shipping, it is up to the discretion of the buyer to refuse the item or accept it, with notating any damages with carrier.  Please notify Affiliated Equipment Company of any damages or refusals.  If the item is accepted with no notation of damages, Affiliated Equipment Company will not be responsible for any repairs or replacements that may be needed.

Truck Freight Shipments

All truck freight shipments must be inspected upon arrival. Any damages must be notated on the Delivery Receipt before you sign for your shipment.  If you refuse the item, you must notate why on your delivery receipt.  Please notify Affiliated Equipment Company of any damages or refusals on your shipment.  If the item is accepted with no notation of damages, Affiliated Equipment Company will not be responsible for any repairs or replacements that may be needed.

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